Refund policy

We hope you love your Rising Rose Ranch products. If something isn’t right, we want to help.

Returns

Unopened and unused products may be returned within 14 days of delivery. To be eligible for a return, your item must be unused, unopened, and in its original condition and packaging.

Due to the personal nature of our skincare and body products, opened or used products are final sale for hygiene and safety reasons.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. We’ll review the issue and work with you to make it right.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Refunds

Once an approved return is received and inspected, we’ll notify you. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

To begin a return or report a problem with your order, please contact Rising Rose Ranch through our Contact page.